We take training seriously! Our agents undergo a rigorous 20-hour program covering Shopify, Gorgias, Zendesk, Subscription Management, E-Commerce Best Practices and Customer Service Best Practices. To further tailor our training, we analyze 150 of your past inquiries to create a brand-specific guide that familiarizes the agent with your top questions, answers, tone of voice, and processes. This process allows us to take a bulk of training off of your team’s hands, but we understand that every brand is unique and may have nuanced processes. Our agents can always hop on Live Training calls with your team to ensure they understand their responsibilities in depth. We always record these calls, making the onboarding of future team members a seamless process as your brand continues to grow.