It's Easy With An E-commerce Expert
All of our experts have an average of:
4 Years
Of CX Expereince
3 Years
Of E-Commerce Experience
Top 3%
Of All Talents
Our Process
Matching you with the perfect agent for your brand based on the personality traits & skills you desire
Getting your agent fully trained on your tech stack, brand-specific questions & tone of voice
Weekly Reporting and hands-on coaching to ensure your agent is exceeding your expectations
Vetting Process
All agents go through an intensive, six phase recruitment process to ensure we bring on the best agent for your role!
Written, Oral & Customer Service Test
All agents score an A- or above on our written, oral, and customer service tests to assure that their communication with your customers is flawless.
Two Live Video Interviews
Your brand is unique… which is why we ask the right questions to make sure that your agent is not only capable of exceeding your expectations, but is also a perfect match for your brands unique voice and tone.
Skills Training
Each candidate passes our skills training to make sure they can really “walk the walk”. This consists of Shopify Training, Customer Service Training, and Helpdesk Training to make sure that we’re only bringing on experts with E-Commerce experience.
Matching You With
The Perfect
E-Commerce Expert
We Cover All The Channels
Supporting all of the channels your customers love,
without limitations
Phone
Social Media
Live Chat
SMS
Our Culture
Our agents are at the heart of what we do, and we recognize the importance of creating an environment where they can thrive. By creating an enjoyable work culture, our team becomes more passionate about the work that they do, resulting in a better level of service for you and your customers.
Here's What Our Clients Say
About Their Agents
